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PostPosted: Thu Nov 02, 2017 6:36 pm 
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No Longer a Newb

Joined: Mon Aug 29, 2016 1:55 pm
Posts: 11
After todays hours of waiting for Farming Sim to be upgradable on server, I just have a question:

Do support-people, or people from Gameservers in general, use these forums at all - at a regular basis?

I've checked Facebook, Twitter and this forum to see if anyone from Gameservers are giving any feedback.
And from what I can judge, it's the sales/PR ppl "only". If you're a potential customer you get answers fast. But if you already is a customer, and need support, more than "click on this, or click on that" - you're left pretty much on your own for uptil several hours, risking to loose community-member you might have used months to get into your group. Specially if not in the category mainstream CS:GO community, I guess.

Is that right? As in - a good business-model?

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PostPosted: Fri Nov 03, 2017 2:11 am 
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GameServers Staff

Joined: Thu Sep 30, 2010 8:53 am
Posts: 435
We do read these forums, however they are not our primary line of support. Most people tend to submit support tickets for assistance.

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